Support

Everfield Education · Suffah school app and platform

We reply within one business day, Toronto time. Tell us the school, the screen you were on, and what you expected to happen; a screenshot helps.

Email support

Using the Suffah app

Signing in. Accounts are issued by your school. If you have no account or your invitation expired, ask the school office; Everfield cannot create accounts for families or staff.
Forgotten password or authenticator. Use "Forgot password" on the sign-in screen. Staff who lost their authenticator device ask their principal to reset it.
Attendance, marks, report cards, tuition and messages are entered by your school. Questions about a record go to the school office; they can correct it in Suffah.
Notifications. Turn them on or off under Notification settings in the app or in your phone's settings.
Deleting your account. Ask your school office, or send the request from the app under Help, Contact, "Delete my account". Records the school must keep by law stay with the school; your sign-in and contact details are removed.
Something looks wrong in the app (a crash, a blank screen, a page that will not load): email us with your phone model and the time it happened.

For schools

Principals and office staff reach us at the same address for onboarding, training sessions, billing and feature requests. Signed-in staff also have a Help centre inside Suffah with guides for every role and a contact form that lands in our support queue.

Privacy and terms

Our Privacy Policy and Terms of Service apply to the Suffah app and this site. Privacy requests, including access and deletion, go to hello@everfield.education.